Please read the Terms and Conditions carefully and if you have any questions about these Terms and Conditions, the use of the website, the products, the purchase process or the delivery process, please contact us using one of the contact details below.
Name: BIG STAR STREET International Trading Ltd., Budapest, 1162 Budapest, Timur utca 53.
Tax number: 10816806-2-43
Company registration number: 01-09-261928 Registered by the Metropolitan Court of Budapest
Contact name: Fűzfa Laura
Account holder bank: OTP Bank
Account number: 11716015-21454057
(hereinafter referred to as Seller)
Address for correspondence: 1162 Budapest, Timur utca 53.
Phone number: +36 70 673 7912
Electronic contact details of the company: email@example.com
The domain of the webshop is https://bigstar.hu
Operated by Tárhely.Eu Service Provider Ltd.
Head office: 1144 Budapest, Ormánság utca 4. X. floor 241.
Company registration number: 01-09-909968
Tax number: 14571332-2-42
Phone number: +36 1 789 2 789
Mailing address of the site operator:
1538 Budapest, PO Box 510.
Price : movable goods for sale on the website, including water, gas and electricity in containers, bottles or other limited quantities or of a specified capacity, and goods containing digital elements
Goods containing digital elements : a movable good that contains or is connected to digital content or a digital service in such a way that, in the absence of the digital content or digital service concerned, the good would not be able to perform its functions.
Parties : Seller and Buyer jointly and severally.
Consumer : a natural person acting outside the scope of his or her profession, self-employment or business activity.
Consumer contract : a contract to which one of the parties is a consumer.
Functionality : the ability of digital content or digital services to perform the functions for which they are intended.
Manufacturer : the manufacturer of the product, or, in the case of an imported product, the importer who imports the product into the European Union, and any person who claims to be the manufacturer by affixing his name, trade mark or other distinguishing mark to the product.
Incorrect performance : Defective performance by the seller of goods or the party providing the service if the service does not meet the quality requirements laid down in the contract or by law at the time of performance.
Interoperability : the ability of digital content or digital services to interoperate with hardware and software that is different from that with which the same type of digital content or digital services is normally used.
Compatibility : the ability of digital content or a digital service to work with hardware or software with which the same type of digital content or digital service is commonly used, without the need to modify the digital content or digital service.
Good standing : Whoever guarantees the performance of the contract or is legally obliged to guarantee the performance of the contract shall be liable for defective performance during the period of the guarantee in accordance with the conditions set out in the legal declaration or the law giving rise to the guarantee. You will be exempted from the warranty obligation if you prove that the cause of the defect arose after performance. Warranties can be mandatory and voluntary contractual. The rules on mandatory guarantees are laid down in a Government Decree.
Durability : the ability of a product to retain its required functions and performance under normal use.
Durable storage media : any device which enables a consumer or business to store data addressed personally to him in a way that is accessible in the future and for a period of time adequate for the purposes for which the data were intended, and to display the stored data in an unchanged form.
Product : Goods intended for sale by a webshop, goods containing digital elements.
Free of charge : without payment of the necessary costs incurred to make the goods, digital content or digital service contractually valid, in particular postage, transport, labour or materials.
Customer : A person who enters into a contract to make a purchase offer via the online shop.
Enterprise : A person acting in the course of his profession, self-employed occupation or business, including a person acting in the name of or on behalf of an undertaking.
Purchase price : the consideration payable for the goods and the supply of digital content or service.
The products in the https://bigstar.hu online shop are the subject of a contract between the seller and the buyers. The specific characteristics of the products in the online shop can be found on the product page. The images shown are illustrations and the actual colour of the product may not always match the reality. The purchase price next to the product is in HUF and is always the gross price of the selected product.
The language of the contract is Hungarian. The contract is not a written contract and will not be registered. The contract cannot be retrieved later. The contract does not refer to a code of conduct.
How to order
The customer can click on the name or photo of the selected product to see a more detailed description of the product. The decorative elements shown in the product photo are not part of the product, except where specifically highlighted in the product description.
After entering the quantity of the product, the customer can click on the BASKET button to add the product to a virtual basket. Adding a product to your shopping cart does not create a payment obligation. If you would like to add more products to your shopping cart, select the BACK TO PRODUCTS button and add the product or products you wish to purchase to your cart. The shopping cart will automatically calculate the total amount of your order.
During the ordering process, you can view or modify the contents of your shopping cart.
If the cart does not contain the quantity you want to order, enter the quantity you want to order in the data entry field in the DATA INPUT column and press the CLEAR button. If you want to delete products in your shopping cart, press the DELETE button. If you do not wish to purchase any more products and you check the quantity and price of the product(s) you wish to purchase, click on the SUBSCRIBE TO CASHIER button.
In the online shop you have the possibility to register or to buy without registration. By registering, you can shop faster in the online store on subsequent occasions, keep up to date with the status of your orders and track your previous orders. If you register, you will be able to proceed with the ordering process after entering the registration details. If you are already a registered customer, you can proceed by entering your login details. If you choose to purchase without registering, you will be able to proceed with the ordering process after entering your billing and shipping details.
5. Providing information about your purchase, delivery and payment
When placing an order, you will be required to provide billing information (name, address, e-mail address, telephone number). The ecommerce system automatically stores the billing data as delivery data. If billing and shipping details are different, in the case where SHIPPING ADDRESS IS NOTIFIED WITH SHIPPING ADDRESS, the check mark in the box should be removed and the shipping details should be provided. When you enter your order details, you will be given the option to select the method of receipt and payment of the product. In the COMMENT text box, you can enter any information about your order.
Before placing your order, you can check the price of the product you wish to purchase, the delivery cost, and the shipping and billing details. If you find an error, press the BACK button and make the necessary changes.
If you check your order and find everything is in order, you can
Press the ORDER button to send your order. By submitting an order, you accept the Terms and Conditions of the online store and acknowledge that the order is subject to payment.
In the case of orders placed in the online shop, the Customer is considered the offeror, so the contract between the Customer and the Seller is concluded when the Seller accepts the offer made through the online shop. The automatic order confirmation email sent by the online shop is not considered as acceptance of the offer.
Our prices are the list prices at the time of ordering, which can be found next to the products in the online shop. Prices are gross prices, VAT included. The price of the product includes VAT in accordance with the legislation in force. Prices do not include delivery costs. The shipping cost is included in the checkout process before finalizing the order and in the Terms and Conditions.
Despite our best efforts, it is possible that a product is listed in the online shop at the wrong price.
In particular, the price of a product at HUF 0 and, in the case of discounts, a price that is not indicated in accordance with the discount, are considered to be incorrectly indicated. For example, in the case of a 5000 HUF product, the purchase price of 1000 HUF and the fractional price are indicated with a 10% discount. In the case of an order at an incorrect price, our system may send an automatic confirmation e-mail, which is not considered as acceptance of the order. In such a case, we will inform the Buyer of the correct price of the product immediately after the defect is detected or corrected. The Buyer can then decide whether he wants the product at the real price or whether he can withdraw from the contract without any legal consequences.
Orders are processed until 15:00 on working days. Of course, the Customer may also place an order outside this period, which will be processed the next working day.
We deliver the ordered products within 1-5 working days. If the Seller is unable to deliver the product specified in the contract because it is not available, the Seller shall immediately inform the Buyer of this fact and refund the amount already paid to the consumer as soon as possible, but not later than thirty days.
During the order process, the Customer has the possibility to correct or delete the data entered. If you have already proceeded to the page you wish to correct, but have not yet finalised your order, you should click on the back button of your browser until you reach the page you wish to change. If you wish to make any changes to the information you have provided after you have placed your order, you can do so using one of the contact details above. By finalizing the order, you acknowledge that the Seller cannot be held liable for any damages incurred by the Customer due to the Customer’s incorrect data entry or inaccurate data. An inaccurately entered e-mail address during the ordering process or a full mailbox may result in no confirmation, which may prevent the contract from being concluded.
All orders will be confirmed by e-mail. This means that after placing your order, you will receive an automatic email informing you that your order has been received and later an email informing you of the expected delivery date or the fact that your order has been accepted. To make an appointment by phone, call the webshop phone number or any of the phone numbers in the email. The Seller shall confirm the order to the Buyer without delay – within 48 hours. If this does not happen, the Buyer is not bound by his order and is not obliged to take delivery of the delivered goods.
Product check: it is always advisable for the buyer to check the integrity of the goods on receipt. If the inspection is carried out in the presence of a courier and the product is damaged, do not take delivery of the product and have a report drawn up.
Cash on delivery: if you wish to pay for the value of the product ordered on receipt of the product, please choose the Cash on delivery payment method.
Bank transfer: if you wish to pay the price of the product ordered by bank transfer, please choose the Bank transfer payment method. Please enter your name and order ID in the comment field. Data required for the transfer (Beneficiary’s name,
Beneficiary’s bank account number, Beneficiary’s bank) can be found in the details of the company running the online shop.
GLS delivery: if you choose this delivery method, GLS courier will deliver your parcel to your door. Deliveries are made on working days between 8am and 5pm. If the first delivery is unsuccessful, the courier will leave a notice in the mailbox. You can contact the courier service on the phone number in the notification and request another delivery time. With the online parcel search function, you can access your parcel history at any time of the day. Fee for delivery
If the product ordered by the buyer is not at the seller’s disposal, the seller reserves the right to refuse the order already confirmed, in whole or in part. Partial performance may take place after agreement with the buyer. If the seller is unable to fulfil the obligation undertaken at the time of conclusion of the contract, he must inform the customer as soon as possible.
The online shop does not enter into contracts with minors. By accepting the terms of the contract, the buyer declares that he/she is of legal age.
Description of the right of withdrawal available to the Consumer:
The consumer is entitled to the 45/2014. (II. 26.) Under the Government Decree, you have the right to withdraw from the purchase without giving any reason within 14 days of receipt of the goods. In this case, the Seller is obliged to refund the full amount paid by the consumer to the consumer without delay, but at the latest within 14 days of receipt of the consumer’s notice of withdrawal. The Seller shall refund to the consumer the total amount paid by the consumer in exercising the right of withdrawal, including the delivery costs.
If the Seller fails to comply with the obligation to inform the Buyer of the right of withdrawal or termination, the period of withdrawal or termination shall be extended by 12 months. If the Seller gives the information after the expiry of 14 days from the date of receipt of the goods or the date of conclusion of the contract, but within 12 months, the period for withdrawal or termination shall be 14 days from the date of communication of that information.
In the case of multiple product sales, if the delivery of each product takes place at a different time, the Consumer may exercise the right of withdrawal within 14 days of receipt of the last product delivered or, in the case of products consisting of several lots or pieces, of the last lot or piece delivered.
If the consumer has made an offer to conclude the contract, the consumer has the right to withdraw the offer before the conclusion of the contract, which removes the obligation to make an offer to conclude the contract.
The consumer may also exercise his right of withdrawal between the date of conclusion of the contract and the date of receipt of the goods. The Consumer may also use the following model withdrawal notice to notify his/her intention to withdraw:
The consumer can also exercise his right of withdrawal by filling in the following withdrawal form and returning it to us (only fill it in and return it in case of withdrawal / termination of the contract).
Address:BIG STAR STREET International Trade Ltd Address:1162 Budapest, Timur utca 53.
I, the undersigned, declare that I exercise my right of withdrawal in respect of the contract for the sale of the following product(s):
Date of conclusion of contract / date of receipt:
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s): (only in case of paper declaration)
The consumer may exercise his right of withdrawal within the time limit, provided that 14. day before the end of the withdrawal period. If you withdraw in writing, you only need to send the withdrawal notice within 14 days. In the case of notification by post, the date of posting shall be taken into account, in the case of notification by email or fax, the date of sending the email or fax.
The consumer has the burden of proving that the right of withdrawal was exercised in accordance with the provisions of the law 45/2014. (II. 26.) Korm. Regulation 20. §-as set out in §.
If the consumer is a party to the 45/2014. (II. 26.) Government Decree 22. §-withdraws from the contract in accordance with §, the trader shall reimburse the full amount paid by the consumer as consideration, including other costs incurred in connection with the performance, such as the cost of delivery, without delay and at the latest within fourteen days of becoming aware of the withdrawal. The Seller is not, however, obliged to reimburse the consumer for the additional costs resulting from the choice of a mode of transport other than the cheapest usual mode of transport offered by the Seller.
A 45/2014. (II. 26.) Government Decree 22. §-In the event of withdrawal or termination in accordance with §, the Seller shall reimburse the consumer the amount refunded in the same way as the consumer used the payment method. The Seller may, with the express agreement of the consumer, use another method of payment for the refund, but the consumer shall not be charged any additional fee.
If the consumer explicitly chooses a mode of transport other than the least costly usual mode of transport, the Seller is not obliged to reimburse the additional costs resulting from this.
The Seller has the right to withhold the repayment of the full amount paid by the consumer until he has received the product back or the consumer has provided credible proof that he has returned it. The Seller has no right of retention if he has undertaken to return the goods himself.
In particular, a contractual term entitling the trader to claim additional money over and above the consideration due for the performance of his main contractual obligation cannot be regarded as expressly accepted by the consumer if the trader uses a default option (pre-filled field) which the consumer would have to reject in order to avoid paying the additional amount. In this case, the business must refund the amount paid to the consumer.
If the consumer wishes to exercise the right of withdrawal without giving any reason, he/she must send a notice of withdrawal stating his/her intention to withdraw within 14 days of receipt of the product to one of the following contact details:
Mailing address: 1162 Budapest, Timur utca 53. Email address: firstname.lastname@example.org If the consumer is a party to the 45/2014. (II. 26.) Government Decree 22. §, he/she must return the goods immediately, but no later than fourteen days after the notice of withdrawal, to the address indicated by the Seller or hand them over to the company or to a person authorised by the company to take delivery of the goods. The deadline is deemed to have been met if the consumer sends the product before the deadline expires.
The consumer shall bear the costs incurred in connection with the return of the goods as a result of exercising the right of withdrawal, unless the Seller agrees to bear such costs. No other costs are charged to the consumer. In the case of our Webshop, the Seller does not bear the cost of returning the goods, so the buyer is responsible for this.
In the event that the goods have been delivered to the consumer at the same time as the off-premises contract is concluded, the Seller shall return the goods at his own expense if they cannot be returned by post.
The consumer is liable only for depreciation resulting from use beyond that necessary to establish the nature, characteristics and functioning of the product. The consumer is not liable for depreciation if the business does not inform the consumer of the right of withdrawal.
in the case of a contract for the provision of a service, after the service has been fully performed, but if the contract
to the consumer, only if performance has begun with the consumer’s express prior consent and the consumer’s acknowledgement that he will lose his right of withdrawal once the business has performed the contract in full;
for goods or services whose price or price is subject to fluctuations in the price or price of a financial market which cannot be influenced by the undertaking, the exercise of the right of withdrawal is possible even within a certain period;
in the case of goods which are not prefabricated, which have been manufactured on the instructions or at the express request of the consumer, or which are clearly personalised for the consumer;
perishable goods or goods that will remain in good condition for a short period of time;
for goods in sealed packaging which, for health or hygiene reasons, cannot be returned after opening after delivery;
goods which, by their nature, are inseparably mixed with other goods after delivery;
an alcoholic beverage the real value of which is dependent on market fluctuations in a way beyond the undertaking’s control and the price of which was agreed between the parties at the time of the conclusion of the sales contract, but the contract is not performed until 30 days after the conclusion of the contract;
in the case of a contract for the provision of services where the business visits the consumer at the express request of the consumer to carry out urgent repair or maintenance work;
the sale of a copy of a sound or video recording or computer software in sealed packaging, if the consumer has opened the packaging after delivery;
for newspapers, periodicals and periodicals, with the exception of subscription contracts;
for contracts concluded by public auction;
for contracts for the provision of accommodation, transport, car rental, catering or leisure activities, with the exception of housing services, where a deadline or period for performance has been specified in the contract;
in the case of digital content provided on a non-tangible medium, if the undertaking has begun performance with the consumer’s express prior consent and the consumer has, at the same time as giving that consent, acknowledged that he or she will lose the right to exercise it once performance has begun and the undertaking has sent the consumer a confirmation.
The Seller shall be deemed to have performed defectively if the service does not meet the quality requirements laid down in the contract or by law at the time of performance. The obligor is not in default if the person entitled knew of the defect at the time of the conclusion of the contract or should have known of the defect at the time of the conclusion of the contract. Any term in a contract between a consumer and a business which derogates from the provisions of this Chapter relating to guarantees and warranties to the detriment of the consumer shall be void.
At the time of performance, the service must comply with the provisions of Article 373/2021. (30.VI.) Korm. the requirements of the Regulation.
For performance to be deemed to be in conformity with the contract, the services, goods or services covered by the contract must
For performance to be deemed to be in conformity with the contract – the services or goods that are the subject of the contract
The service or goods do not have to comply with the public statement detailed above if the debtor/seller proves that
In the case of goods containing digital elements, the trader/seller must ensure that the consumer is notified of and receives any updates to the digital content of the goods or to the digital service associated with the goods, including security updates, which are necessary to keep the goods in conformity with the contract.
The business must make the update available if the sales contract
If the consumer fails to install within a reasonable time the updates provided in accordance with this paragraph, the trader shall not be liable for the lack of conformity of the goods if it is solely due to the failure to apply the relevant update, provided that
A lack of conformity cannot be established if, at the time of the conclusion of the contract, the consumer was specifically informed that a particular characteristic of the goods differed from the requirements set out in the contract and the consumer expressly accepted this difference at the time of the conclusion of the contract of sale.
The undertaking/Seller is in defective performance if the defect in the goods is due to improper installation, provided that
If the contract of sale provides that the goods are to be put into use by the undertaking or under the responsibility of the undertaking, performance shall be deemed to have been completed by the undertaking when the putting into use is completed.
If, in the case of goods containing digital elements, the contract of sale provides for the continuous supply of digital content or digital services for a specified period, the business is liable for any defect in the goods in relation to the digital content or digital services if the defect
Unless it is proved otherwise, it shall be presumed that a defect discovered within one year of the date of performance of the goods existed at the time of performance of the goods, unless this presumption is incompatible with the nature of the goods or the nature of the defect. This paragraph also applies to goods containing digital elements.
If, in the case of goods containing digital elements, the contract of sale provides for the continuous supply of digital content or digital services for a specified period, the trader/shipper shall be liable for the defect in the digital content of the goods if the defect occurs or becomes apparent within two years of the completion of the goods in the case of continuous supply for a period of less than two years; or during the entire period of continuous supply in the case of continuous supply for a period of more than two years.
In which cases can you exercise your right to a warranty? In the event of defective performance by the Seller, you may assert a claim for warranty against the Seller in accordance with the Civil Code and, in the case of consumer contracts, with the provisions of Government Decree 373/2021 (VI.30.) under the rules of the Regulation.
What rights do you have under a warranty claim?
Warranty right You can choose to make the following warranty claims: you can ask for repair or replacement, unless the claim you choose is impossible or would impose a disproportionate extra cost on the business compared to any other claim. If you have not requested or could not request the repair or replacement, you may request a proportionate reduction in the price or, as a last resort, withdraw from the contract. You can switch from one warranty right to another, but you will bear the cost of the switch unless it was justified or the business gave a reason for it.
In the case of a contract between a consumer and a business, it must be presumed, unless the contrary is proved, that the lack of conformity which the consumer has discovered within 12 months of performance was already present at the time of performance, unless this presumption is incompatible with the nature of the goods or the nature of the lack of conformity.
The time limit for exercising the right of withdrawal for purchasers who are not consumers
1 year, starting on the date of performance (delivery). The reasonable time limit for repair or replacement of the goods is calculated from the date on which the consumer has notified the business of the lack of conformity. The consumer must make the goods available to the trader in order to have them repaired or replaced. The business must ensure the return of the replaced goods at its own expense. Where the repair or replacement requires the removal of goods which were put into service in accordance with the nature and purpose of the goods before the defect became apparent, the obligation to repair or replace includes the removal of the non-conforming goods and the putting into service of the goods supplied as a replacement or repaired goods or the bearing of the costs of removal or putting into service. The reduction of the consideration is proportionate if it is equal to the difference between the value of the goods to which the consumer is entitled in the event of performance of the contract and the value of the goods actually received by the consumer. The consumer’s right of withdrawal from a sales contract can be exercised by means of a declaration addressed to the business, expressing the decision to withdraw. If the lack of conformity affects only a specified part of the goods supplied under the sales contract and the conditions for exercising the right to terminate the contract are fulfilled in respect of those goods, the consumer may terminate the sales contract only in respect of the defective goods, but may also terminate it in respect of any other goods acquired with them if the consumer cannot reasonably be expected to keep only the goods which are in conformity with the contract.
If the consumer terminates the contract of sale in its entirety or in respect of some of the goods supplied under the contract of sale, the consumer shall
(a) the consumer must return the goods concerned to the trader at the trader’s expense; and
(b) the trader must reimburse the consumer the price paid for the goods concerned as soon as he has received the goods or the proof of their return.
Specific rules on rights of accessory warranty in the case of sale of goods, products or services containing a digital element
In the case of the sale of goods, products or services containing a digital element, the Consumer shall have the rights set out in the following points, which differ from the rights set out in the “Right to a warranty on accessories” section
In the case of a contract between a consumer and a business for the sale of goods which are movable, the supply of digital content or the provision of digital services, the consumer may not, in the exercise of his rights under the accessory warranty, remedy the defect himself or have it remedied by another person at the expense of the debtor.
The business may refuse to bring the goods into conformity with the contract if repair or replacement is impossible or would result in disproportionate additional costs for the business, taking into account all the circumstances, including the value of the service in its unobjectionable state and the seriousness of the breach of contract. The consumer is also entitled to claim a proportionate reduction of the consideration or to terminate the sales contract, depending on the seriousness of the breach of contract, if:
(a) the firm has not carried out the repair or replacement, or has carried it out but has failed to do all or part of the following:
The business must ensure the return of the replaced goods at its own expense. “Where the repair or replacement requires the removal of goods which, according to the nature and purpose of the goods, were put into service before the defect became apparent, the obligation to repair or replace includes the removal of the non-conforming goods and the putting into service of the goods supplied as a replacement or repaired goods or the bearing of the costs of removal or putting into service.
b) refused to make the goods conform to the contract;
(c) there is a repeated failure to perform, despite the undertaking’s attempts to bring the goods into conformity with the contract;
d) the defect in performance is of such gravity as to justify immediate price reduction or immediate termination of the sales contract; or
(e) the trader has not undertaken to bring the goods into conformity with the contract or it is clear from the circumstances that the trader will not bring the goods into conformity with the contract within a reasonable time or without significant detriment to the consumer.
If the consumer wishes to terminate the sales contract on the grounds of defective performance, the onus is on the business to prove that the defect is insignificant. The consumer has the right to retain all or part of the remaining purchase price, in proportion to the seriousness of the breach of contract, until the trader has fulfilled his obligations regarding the conformity of the performance and the lack of conformity.
What is the time limit for you to claim your warranty? You must notify us of the defect as soon as you discover it, but no later than two months after the defect is discovered. However, you should note that you cannot claim any rights to claim for damages beyond the two-year limitation period from the date of performance of the contract. If the object of the contract between the consumer and the business is second-hand goods, the parties may agree on a shorter limitation period; in this case, a limitation period of less than one year cannot be validly agreed. Who can you claim against? You may assert a warranty claim against the Seller. What are the other conditions for enforcing your rights under the warranty? Within 6 months from the date of performance, you can claim for a defect, provided that you prove that the goods or services were provided by the Seller. However, after 6 months from the date of performance, you will have to prove that the defect you discovered existed at the time of performance. In the case of goods sold within 12 months of the sale, you can claim under the warranty for defects, provided that you prove that the goods or services were provided by the Seller. However, after 12 months from the date of the sale, you will have to prove that the defect you discovered existed at the time of delivery.
In which cases can you exercise your right to a product guarantee?
In the case of a defect in movable goods (product), the consumer can choose to claim either the right to a warranty of replacement or a product warranty as described above.
What rights do you have under a product warranty claim?
As a product warranty claim, you can only ask for the defective product to be repaired or replaced.
In which cases is the product considered defective?
A product is defective if it does not meet the quality requirements in force when it was placed on the market or if it does not have the characteristics described by the manufacturer.
What is the deadline for you to claim under the product warranty?
You have two years from the date on which the product was placed on the market by the manufacturer to make a product warranty claim. After this time limit, you lose this right.
Against whom and under what other conditions can you enforce your product warranty claim?
You can only exercise your right to claim under a product warranty against the manufacturer or distributor of the movable item. You must prove that the product is defective in order to claim under a product warranty.
In which cases is the manufacturer (distributor) exempted from its product warranty obligation? The manufacturer (distributor) is only exempted from its product warranty obligation if it can prove that:
The manufacturer (distributor) only needs to prove one reason for exemption.
Please note that you may not claim both a warranty for accessories and a product warranty for the same defect at the same time. However, if your product warranty claim is successful, you can enforce your warranty claim against the manufacturer for the replaced product or repaired part.
The seller is a company under 151/2003. (IX. 22.) Korm. Regulation (EC) No 1. In the case of the sale of new consumer durables listed in Annex I to the Directive, the consumer may exercise the right of guarantee by requesting repair, replacement or reimbursement.
The consumer is subject to the 151/2003. (IX. 22.) Korm. may require repair or replacement under the Regulation, unless the performance of the chosen remedy would be impossible or would result in disproportionate additional costs for the debtor compared with the performance of another remedy, taking into account the value of the service in its unobjectionable state, the seriousness of the breach of contract and the damage to the interest of the beneficiary caused by the performance of the remedy.
The consumer may request a proportionate reduction of the consideration, repair the defect himself or have it repaired or replaced at the expense of the debtor, or withdraw from the contract if the debtor has not undertaken to repair or replace the defective goods, cannot fulfil this obligation under the conditions provided for by law, or if the rightful claimant’s interest in repair or replacement has ceased. No withdrawal due to a minor defect.
From 1 January 2021 until 1. The Seller shall provide a guarantee for new consumer durables listed in Annex 2 in the event of defective performance.
In case of defective performance, the 151/2003 (IX.22.) Korm. the price of the product determines the duration of the guarantee, as follows:
one year for a sale price of HUF -10 000 but less than HUF 100 000,
– two years for a sale price exceeding HUF 100 000 but not exceeding HUF 250 000,
– Three years above the sale price of HUF 250 000
Failure to meet this deadline will result in the loss of rights.
The guarantee period starts on the date of delivery of the consumer goods to the consumer or, if the installation is carried out by the undertaking or its agent, on the date of installation.
If the consumer puts the consumer goods into service more than six months after delivery, the guarantee period starts on the date of delivery of the consumer goods.
If the consumer goods are repaired, the duration of the guarantee is extended from the date on which the goods were delivered for repair by the time during which the consumer could not use the goods as intended because of the defect.
The consumer can exercise the warranty by presenting the warranty ticket. Irregular issue of a warranty ticket or failure to make the warranty ticket available to the consumer does not affect the validity of the warranty. In the event of failure to provide the consumer with a guarantee voucher, the conclusion of the contract shall be deemed to have been proven if the consumer presents an invoice or receipt proving payment of the consideration. In this case, the rights arising from the warranty can be enforced by means of proof of payment of the consideration.
It is not a condition of the warranty that the packaging of the product is retained and returned.
3.1. If, during the guarantee period, the first time the consumer goods fail, the business establishes that the goods cannot be repaired, the business must replace the goods within 8 days, unless the consumer has agreed otherwise. If the consumer goods cannot be exchanged, the business must reimburse the consumer within 8 days the purchase price indicated on the receipt, invoice or receipt presented by the consumer, proving payment of the price of the consumer goods.
3.2. If the consumer goods have not been repaired within 30 days of the date on which the request for repair was communicated to the trader, the trader must replace the goods within 8 days of the expiry of the 30-day period without result, unless the consumer has provided otherwise. If the consumer goods cannot be replaced, the trader must reimburse the consumer the purchase price indicated on the receipt, invoice or receipt presented by the consumer within 8 days of the expiry of the 30-day time limit for repair without result.
3.3. If, during the guarantee period, the consumer goods fail again for the fourth time after being repaired three times (three repairs do not refer to the same defect), unless the consumer has provided otherwise, and if the consumer has not made a repair within the period of guarantee in accordance with the provisions of the Civil Code 2013. Act V of 2006 6:159. § (2) (b) the consumer does not request a proportionate reduction of the purchase price, the trader is obliged to replace the consumer goods within 8 days. If the consumer goods cannot be exchanged, the business must reimburse the consumer within 8 days for the purchase price indicated on the receipt or invoice issued by the consumer under the VAT Act, which proves payment of the price of the consumer goods.
3.4. In accordance with 151/2003. (IX. 22.) Korm. 1. Annex consumer goods listed in point 8: electric bicycles, electric scooters, quad bikes, motorcycles, mopeds, passenger cars, motor caravans, caravans, motor caravans, caravans with trailers, trailers, and motorised craft as defined in point 9 are not subject to the provisions of points 3.1., 3.2. and described in section 3.3. Of course, the Seller must also endeavour to correct the defect within 15 days for these products. If the repair or replacement takes longer than fifteen days, the Seller is obliged to inform the Buyer of the expected duration of the repair or replacement.
3.5. If the product can be repaired, the business must aim to carry out the repair or replacement within a maximum of 15 days. If the time for repair or replacement exceeds 15 days, the business must inform the consumer of the expected time for repair or replacement. The information may also be provided by electronic means, if the consumer has given his prior consent, or by any other means which provides proof of receipt by the consumer.
3.6. Consumer goods which are fixed, or which weigh more than 10 kg or which cannot be carried as hand luggage on public transport, with the exception of vehicles, must be repaired at the place of use. If the repair cannot be carried out at the place of use, the dismantling, installation, removal and return shall be carried out by the undertaking or, in the case of a repair request made directly to the repair service, by the repair service.
3.7. A 151/2003. (IX. 22.) Korm. for new consumer durables as defined in Regulation (EC) No …/…, the three working days replacement requirement may be applied. In such a case, the seller is obliged to replace the goods, provided that the defect prevents their proper use.
3.8. Only new parts may be installed in the consumer product during the repair.
3.9. The company is only released from its guarantee obligation if,
You may not make a warranty claim and a guarantee claim or a product warranty claim and a guarantee claim for the same defect at the same time, but you have rights under the guarantee irrespective of your warranty rights.
3.10. If the Customer’s quality complaint regarding the warranty has not been settled or has not been settled properly by the competent authority, the Customer is entitled to initiate proceedings before the conciliation body operated by the county chambers of commerce and industry.
3.11. In a contract between a consumer and a business, a clause which is not in conformity with the provisions of Government Decree 151/2003 (IX.22.) derogates from the provisions of the Regulation to the detriment of the consumer.
4. Where can the consumer go to request a repair?
The consumer may also, at his or her choice, submit his or her claim for repair directly to the company’s head office, any premises, branches or repair service indicated by the company on the guarantee voucher.
In all cases, the obligation to deliver the guarantee voucher lies with the company selling the product. From January 1, 2021, it will be possible to submit a paper or online warranty card.
The company is obliged to submit the warranty ticket electronically no later than the day after the product is delivered or put into service. If the business does not provide the warranty card in the form of an electronic document by direct delivery, but makes it available to the consumer in the form of a downloadable address, it may not stop the electronic warranty card from being downloadable until the end of the warranty period, but must ensure that the downloadable address is available. The company is obliged to submit the warranty ticket electronically no later than the day after the product is delivered or put into service.
After placing an order, the customer can contact our customer service department for warranty, guarantee, cancellation or other questions regarding the order or the product ordered, using the following contact details.
The customer service telephone number is +36 70 673 7912
Customer service e-mail address: email@example.com
You may also submit complaints about the activities of the online store or the products distributed by the online store to the operator of the online store by e-mail or by post. If the online store has a shop, you can also complain to the seller in person. The seller is obliged to reply in writing to the complaint received by e-mail or post and to send it to the buyer within 25 days.
If the seller does not consider the complaint made by the buyer to be justified, the seller must state the reasons for the complaint and send it to the buyer in writing, and must inform the buyer in writing of the complaint handling options available to him/her according to the nature of the complaint. The seller must provide the seat, telephone number, internet address and postal address of the competent conciliation body in the consumer’s place of residence or domicile.
The seller must keep a record of the complaint and a copy of the reply for five years.
Due to the nature of his/her complaint, the Consumer may report complaints about the Service Provider’s activities to.
Address for correspondence: 1162 Budapest, Timur utca 53.
Phone number: +36 70 673 7912
Email address: firstname.lastname@example.org
National Authority for Data Protection and Freedom of Information
1125 Budapest, Szilágyi Erzsébet fasor 22/C.
Postal address: 1530 Budapest, P.O. Box 5.
Phone: +36 -1-391-1400
Consumers can take their consumer protection complaints to the competent consumer protection authority in their place of residence. Once the complaint has been dealt with, the authority will decide whether to proceed with the consumer protection procedure. The first-instance authority for consumer protection is the competent metropolitan and county government offices of the consumer’s place of residence.
If we reject your consumer complaint, you have the right to lodge a consumer complaint with us at the competent Conciliation Board in your place of residence or domicile. The conciliation body’s proceedings are initiated at the request of the consumer. To apply to a consumer conciliation body, the consumer must try to settle the dispute directly with the business. Direct dispute resolution can be done in person at the service provider’s customer service, by phone or e-mail. A further requirement is that the application for the panel’s procedure, which must be submitted to the chairman of the panel, must include: the name, domicile or residence of the consumer; the name and registered office or place of business with which the consumer has a dispute; if the consumer wishes to apply to the panel whose jurisdiction is the place of performance of the contract, the consumer must indicate the place of performance of the contract;
the consumer’s position on the dispute and the facts and evidence supporting his/her position;
a statement from the consumer confirming that he has tried to settle the dispute directly with the business;
the consumer must also declare that he has not initiated proceedings before another conciliation body, mediation or civil proceedings in respect of his dispute; he must state what he is requesting and what decision he expects the body to take.
Finally, the application must include the consumer’s signature.
In addition, the request must be accompanied by any documents relied on by the consumer as evidence, as well as documents proving that the consumer has tried to settle the dispute with the business but has been unsuccessful.
Please note that our company has a duty to cooperate in the conciliation procedure.
Contact details of Conciliation Bodies:
Bács-Kiskun County Conciliation Board Address: 6000 Kecskemét, Árpád krt. 4.
Phone number: (76) 501-525, (76) 501-500
Fax number: (76) 501-538
Name: Dr. Zsuzsanna Horváth
E-mail address: email@example.com
Baranya County Conciliation Board
Address: 7625 Pécs, Majorossy Imre u. 36.
Address for correspondence: 7602 Pécs, Pf. 109.
Phone number: (72) 507-154
Fax number: (72) 507-152
Name: Dr. József Bodnár
E-mail address: firstname.lastname@example.org;
Békés County Conciliation Board Address: 5601 Békéscsaba, Penza ltp. 5.
Phone numbers (66) 324-976, 446-354, 451-775
Fax number: (66) 324-976
Name: Dr. László Bagdi
E-mail address: email@example.com; firstname.lastname@example.org
Borsod-Abaúj-Zemplén County Conciliation Board Address: 3525 Miskolc, Szentpáli u. 1.
Phone number: (46) 501-091, 501-870
Fax number: (46) 501-099
Name: Dr. Péter Tulipán
E-mail address: email@example.com;
Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99.
Phone number: (1) 488-2131
Fax number: (1) 488-2186
Name: Dr. György Baranovszky
E-mail address: firstname.lastname@example.org;
Csongrád County Conciliation Board
Address: 6721 Szeged, Párizsi krt. 8-12.
Phone number: (62) 554-250/118 ext.
Fax number: (62) 426-149
Name: Dr. Károly Horváth
E-mail address: email@example.com;
Fejér County Conciliation Board
Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.
Phone number: (22) 510-310
Fax number: (22) 510-312
Name: Dr. József Vári Kovács
E-mail address: firstname.lastname@example.org; email@example.com
Győr-Moson-Sopron County Conciliation Board Address: 9021 Győr, Szent István út 10/a.
Phone number: (96) 520-202; 520-217
Fax number: (96) 520-218
Name: László Horváth
E-mail address: firstname.lastname@example.org;
Hajdú-Bihar County Conciliation Board Address: 4025 Debrecen, Petőfi tér 10.
Phone number: (52) 500-749
Fax number: (52) 500-720
Name: Dr. Zsolt Hajnal
E-mail address: email@example.com;
Heves County Conciliation Board Address: 3300 Eger, Faiskola út 15.
Mailing address: 3301 Eger, Pf. 440.
Phone number: (36) 416-660/105 ext.
Fax number: (36) 323-615
Name: Dr. Csaba Gordos
E-mail address: firstname.lastname@example.org;
Jász-Nagykun-Szolnok County Conciliation Board Address: 5000 Szolnok, Verseghy park 8.
Phone number: (56) 510-610
Fax number: (56) 370-005
Name: Dr. Dr. Judit Lajkóné Vígh
E-mail address: email@example.com;
Komárom-Esztergom County Conciliation Board Address: 2800 Tatabánya, Fő tér 36.
Phone number: (34) 513-010
Fax number: (34) 316-259
Name: Dr. György Rozsnyói
E-mail address: firstname.lastname@example.org;
Nógrád County Conciliation Board
Address: 3100 Salgótarján, Alkotmány út 9/a
Phone number: (32) 520-860
Fax number: (32) 520-862
Name: Dr. Erik Pongó
E-mail address: email@example.com;
Pest County Conciliation Board
Address: 1119 Budapest, Etele út 59-61. 2. em. 240.
Phone number: (1)-269-0703
Fax number: (1)-269-0703
Name: dr. Károly Csanádi
E-mail address: firstname.lastname@example.org
Website address: www.panaszrendezes.hu
Somogy County Conciliation Board Address: 7400 Kaposvár, Anna utca 6.
Phone number: (82) 501-000
Fax number: (82) 501-046
Name: Dr. Ferenc Novák
E-mail address: email@example.com;
Szabolcs-Szatmár-Bereg County Conciliation Board Address: 4400 Nyíregyháza, Széchenyi u. 2.
Phone numbers (42) 311-544, (42) 420-180
Fax number: (42) 311-750
Name: Katalin Görömbeiné dr. Balmaz E-mail: firstname.lastname@example.org;
Tolna County Conciliation Board Address: 7100 Szekszárd, Arany J. u. 23-25.
Phone number: (74) 411-661
Fax number: (74) 411-456
Name: Dr. Ferenc Gáll
E-mail address: email@example.com;
Vas County Conciliation Board Address: 9700 Szombathely, Honvéd tér 2.
Phone number: (94) 312-356
Fax number: (94) 316-936
Name: Dr. Zoltán Kövesdi
E-mail address: firstname.lastname@example.org
Veszprém County Conciliation Board Address: 8200 Veszprém, Budapest u.3.
Phone number: 88/429-008,
Fax number: 88/412-150
Name: dr. Csaba Vasvári President
E-mail address: email@example.com
Zala County Conciliation Board Address: 8900 Zalaegerszeg, Petőfi utca 24.
Phone number: (92) 550-513
Fax number: (92) 550-525
Name: Dr. Sándor Molnár
E-mail address: firstname.lastname@example.org, email@example.com
If the consumer does not go to a conciliation body or if the procedure has not been successful, the consumer has the right to go to court to have the dispute resolved.
The action must be brought by means of a statement of claim containing the following information: the court seised;
the names of the parties and their representatives, their place of residence and their status in the proceedings;
the right sought to be enforced, stating the facts on which it is based and the evidence on which they are based; the particulars from which the jurisdiction of the court can be established; a request for a definitive ruling from the court (application for a declaration of enforceability).
The application must be accompanied by the document or a copy of the document whose contents are relied on as evidence.
The European Commission has set up a website where consumers can register to resolve their online shopping disputes by filling in an application form and avoiding court proceedings. This allows consumers to enforce their rights without being prevented from doing so, for example, by distance.
Hungary is also obliged to use the so-called. operate an online dispute resolution contact point, where at least two advisers should be available to assist disputing parties if they have questions about the procedure. In Hungary, this task is carried out by the Budapest Conciliation Board.
The online dispute resolution platform is available at the following link:
Date of entry into force: 30.06.2022.